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A and e staff are wonderful

Story from nhs.uk

"A and e staff are wonderful"

About: Royal Blackburn Hospital / Accident and emergency

Visited today with my daughter who had a fall from height. It was extremely busy and we were there for several hours. However the staff were wonderful every one of them. I wish I had taken note of more of their names because there were more worthy of a mention. A few I would like to mention are the consultant who kept us up to date and was very thorough and very approachable. Two lovely paramedics who assisted my daughter onto a trolley friendly, fun yet very professional. The Triage nurse had a lovely manner and was very thorough. Finally (although I would love to name more) was a domestic although we didn't have any direct dealings with them I watched them working hard cleaning. They would try to help the patients by finding a nurse for them and other little things that mean a lot when you are in a scary environment made worse if you are in pain. They were quite obviously an asset to the department.

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 18/09/2017 at 09:22
Published on nhs.uk at 10:30

Thank you so much for your feedback regarding your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital after your daughter had a fall from height, and thank you for taking the time to do so.

It is lovely to receive such positive feedback about the care and treatment provided by the staff and

I will ensure your comments and thanks are passed onto the team who will be delighted to receive your feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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