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the professionalism and patience they showed were fantastic

Posted By Spasm woman

"the professionalism and patience they showed were fantastic"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I had an extreme Sciatica attack that brought the most immobilising extreme pain spasms I've ever experienced in my life, I tried for 2 hours to move and was screaming in agony, my son arrived and called an ambulance which arrived in minutes, they were Ann and Dominic.

I made sure despite my ordeal that I would not forget this pair as they were amazing, the professionalism and patience they showed were fantastic, I just want to let them know how much I appreciate the kindness they showed and Thank them for the fantastic help they gave me, without you I do not know what I could have done without you, Thank you so much both..and thank goodness for gas and air aswell, lol big hugs to you both xx

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 26/09/2017 at 11:46
Published on Care Opinion at 15:26

picture of Nicole McInally

Dear Spasm Woman

Thank you for sharing your post on Care Opinion and I hope you are recovering well.

It is lovely to read your kind words about Ann and Dominic. I am sure my colleagues within the Scottish Ambulance Service will be delighted with your post.

Best wishes

Nicole

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Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 6 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 27/09/2017 at 08:00
Published on Care Opinion at 09:18

picture of Martin Esposito

Dear Spasm Women

Thank you so much for taking the time to share your experience on Care Opinion.

I was really sorry to hear about your recent Sciatica attack. I know that Sciatica can be very painful and so it must have been extremely frightening and frustrating not being able to mobilise yourself.

As well as being able to provide you with effective pain relief, I was really pleased to read about the kindness, patience and professionalism shown by Ann and Dominic. I would really like to pass on your compliment to them both but would need some more details about the case to ensure that I identify the correct Paramedics. Can I ask you to contact me on 0131 314 0003 or at martinesposito@nhs.net

I do hope that you have made a full recovery.

Thanks again for sharing.

Take care.

Martin.

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