"Could be better"

A member of my family is currently in this home and has been for a a couple of months.

Some staff are very caring and nothing is too much trouble but then are other members of staff that have no compassion to the resident or to the family member.

It is very important that staff realize that a families loved one is in the unit and they should be careful how they talk about that person as i have had to make a complaint in regards to the way we have been spoken to and also my family member.

I do not think that enough is done with the residents and they seem to just be put in the day area and no activities take place or one to one chats with the resident.

I find that a lot o the time the staff are huddles together talking and eating and are not concerned about what is going on.

We have had issues with dirty laundary being sent home with soiled pads in and also lost clothing which is very annoying.

The home is kept very clean and the meals for the residents seem to be healthy and of a good variety.

I feel it is very important for all staff to think about how we feel as family as some of the attitudes stink compared to others