This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Lister Ward. Let's you down

Story from nhs.uk

"Lister Ward. Let's you down"

About: Medway Maritime Hospital / Accident and emergency

Today 1/9/17 attended MEDCOR, service after being sent by GP. Staff and services excellent then sent to A&E told to go to Lister Ward

Having spent over 4 hours today on Lister Ward with husband.. It was a great disappointment to other clinics we have visited, which have been positive.

It was dirty waiting area, far too hot.

The receptionist attitude was, go take seat, you will wait. After I tried to explain that a Doctor was waiting g to see my husband as directed by MEDCOR .

The Clinic Sister we encountered was the worse I have ever dealt with. Rude, argumentive, would not listen to the reasons we were waiting for paperwork. I can provide the name from their name badge, which they told me I could not take!!!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 6 years ago
Medway NHS Foundation Trust

Submitted on 11/09/2017 at 10:24
Published on Care Opinion at 11:04

Thank you for your comments. It is disappointing that you had such a negative experience whilst on Lister ward. Your comments will be shared with senior staff but if you wish to discuss this further please do contact our PALS (Patient Advice and Liaison Service) and they will be happy to listen, advise and assist you further. They can be contacted on 01634 825004 or medwayft.pals@nhs.net

Kindest regards,

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k