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Due to recent events at the Bridge Centre I have contacted the CQC and

NHS CCG. This is because my records were incorrectly recorded. I am adopted and have woken up to the most awful feelings inside me. On a biological level i feel worthless etc... due to the incorrect recording of my notes it has led to me trying to commit suicide twice over the weekend.

I do agree that there is a lack of empathy, with alarmed doors as you come in and a reception area that looks like a bank with glass screens is somewhat off putting. The staff need to "be in the moment" . And fully engage with compassion towards the patients. I am a practising Buddhist and I have come to realise that the ego inside needs to be subdued. We are all a 4.6,000,000,000 year creation of the universe and we all connected through vibration and consciousness, please respect the people you are dealing with, we need more compassion than you can ever imagine . <3 Namaste <3

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Responses

Response from Bridge Centre 6 years ago
Bridge Centre
Submitted on 07/09/2017 at 16:00
Published on nhs.uk at 16:33


Dear Matthew

Thank you for taking the time to post your valuable feedback. I am very sorry to hear about your experiences at the Bridge Centre.

I understand you have now had the opportunity to discuss your feedback with the team manager in an attempt to resolve your concerns. Should you have any further concerns please do not hesitate to contact Donna Greenwood, Team Manager at the Bridge Centre on 01256 316300.

Alternatively, please contact the Customer Experience team on 02380 874065 or by email: hp-tr.customerexperience@nhs.net who will also be happy to help you.

Kind regards

Customer Experience

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