"Terrible!!!!!"

Thank you for taking the time to add your comments about the service provided .I am sorry to hear that you have not experienced the care to a standard that we expect.

There are clear protocols and procedures in place for ensuring that service users are responded to in a timely manner; I am very disappointed that for you we appear to have fallen below these expected standards

I would be grateful if you could contact the centre Manager Noel Haughton on0300 790 0236 who would like to agree with you a plan of collaborative care

If you feel this is not what you want to do at this time please consider contacting our PAL's team who can support you to make a decision on what options you have in taking your concerns forward: Telephone 0300 123 1535 ext.2031 or Free phone 0800 389 9676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service available 9am to 5pm and charged at your provider's rate) or

e mail: patientexperienceteam@northstaffs.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm)

Veronica Emlyn: Patient Experience Facilitator