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Care Opinion

My Mum!

Posted By m66

"My Mum!"

About: West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance Worcestershire Royal Hospital / Cardiology Worcestershire Royal Hospital / Respiratory medicine

(as a relative),

My Mum was visiting me recently, Mum lives in Weston-Super-Mare, I live near Worcester. Unfortunately during the visit Mum was taken poorly and suffered with chest pains and lack of breath.

Despite not being a registered patient my local surgery (Upton Surgery) exhibited an amazing "Can Do" attitude" and saw her within 20 minutes of my call. Doctor Sid at the surgery made a decision (after the most amazing and caring consultation) to send Mum by ambulance to Worcester Hospital. Throughout the process the Doctor aided by Nurse Teresa communicated clearly and calmly.

Two paramedics arrived by ambulance and the amazing care continued--humour, care, swift service and more was shown at all times. I believe the two gents were Oli and Phil and they both deserve the highest of praise for the way the cared for Mum. A panicked Mum was set calm and reassured.

At the hospital the same professionalism continued and we were left with no doubt that nothing was spared in ensuring excellence in care. This ranged from the young man who took bloods and fetched some orange juice for Mum through to the amazing professionals who cared for here throughout her stay. Doctor Ross has the most amazing communication and care skills. I wish I knew the name of every single person we came in to contact with as every single one was so very professional!

Thankfully Mum is OK now so I wanted to extend thanks on behalf of her and my family for the amazing way her illness was managed. We are so very lucky to have such care available to us.

Thank you to everyone involved on behalf of my family!

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Responses

Response from Regional Head of Patient Experience, West Midlands Ambulance Service 6 years ago
West Midlands Ambulance Service

Submitted on 13/12/2017 at 15:22
Published on Care Opinion at 16:33

Dear M66,

Many thanks for your feedback.

It is good to hear your mother is doing well, where possible we try to share feedback with our staff. If you would like me to share your feedback with the attending ambulance crew, I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 26366.

Thank you once again,

kindest regards

Marie

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Response from Worcestershire Royal Hospital 5 years ago
Worcestershire Royal Hospital

Submitted on 07/08/2018 at 16:21
Published on nhs.uk at 17:06

Dear Sir/Madam,

Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for A&E so that they can be shared with the staff. If you require anything further you can contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733 - please quote the reference number 34764.

Regards,

Patient Experience Team

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Response from Worcestershire Royal Hospital 5 years ago
Worcestershire Royal Hospital

Submitted on 07/08/2018 at 16:22
Published on nhs.uk at 17:06

Dear Sir/Madam,

Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for A&E so that they can be shared with the staff. If you require anything further you can contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733 - please quote the reference number 34764.

Regards,

Patient Experience Team

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