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"A blessing in disguise"

About: Princess Royal University Hospital (Orpington)

(as the patient),

I'm 80 years old and have rarely needed to use the NHS. However, in June a District Nurse came to see me, she was a blessing in disguise. Bonnie, a Community Occupational Therapist came and assessed all my house and furniture and sorted out a more comfortable bed for me.

The respiratory team have also been fantastic, Sarah insisted I go to hospital to have my breathing problems investigated and treated. I was at the PRU in Bromley for two weeks on the Farnborough Ward, and am so thankful to Sarah for speaking to my doctor and getting me into hospital. I am now breathing much better and feeling so well as a result.

Everyone from the cleaners up were so nice, friendly and helpful I cannot speak highly enough about them. I felt at home at the hospital and will not have any fear of being admitted in the future.

Bonnie, Sarah and the staff on Farnborough Ward have changed my life.

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Responses

Response from Jessica Bush, Head of Engagement and Patient Experience, King's College Hospital NHS Foundation Trust 6 years ago
Jessica Bush
Head of Engagement and Patient Experience,
King's College Hospital NHS Foundation Trust

Lead on Trust patient feedback and engagement with patients and the public

Submitted on 10/10/2017 at 13:39
Published on Care Opinion at 14:51


picture of Jessica Bush

Dear 'Julie'

Thank you for writing and for letting us know that you received good care on Farnborough Ward at the Princess Royal Hospital. Great to hear that your breathing improved and hope you are feeling much better. I will make sure to send your comments to Bonnie and Sarah.

Do take care.

Kind regards.

Jessica (Head of Engagement and Patient Experience)

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