This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Their answer was how long is a piece of string.

Posted By HenT

"Their answer was how long is a piece of string."

About: Whiston Hospital / Urology

(as the patient),

Stent inserted 3 months ago, I was told that I would be put on the list for it's removal.

As yet still not had a date for the operation. I rang a few weeks back and after being past around at least four times, I got to the appointments department, I asked could they give me an indication as to a date when the stent would be removed as I was having a few problems. Their answer was how long is a piece of string.

I still have no date and feel left in limbo

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Whiston Hospital 6 years ago
Whiston Hospital

Submitted on 05/09/2017 at 09:31
Published on nhs.uk at 10:30

We take all issues surrounding patient experience very seriously and we are extremely sorry that on this occasion your experience was not at the standard we would expect. Please contact our PALS team on 0151 430 1376 so that we can discuss this further with you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by HenT (the patient)

I went to see PALS yesterday and they were very helpful. Today I received a phone call from them to say that I have now been given a date for the operation which is next month. Thank you PALS for your help.

Opinions
Next Response j
Previous Response k