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About: Lewisham and Greenwich NHS Trust

Had a operation recently for cholesteatoma. ended up having tympanoplasty

excision of reaction pocket of tympanic ( procedure)

EUA PNS- examination under anaesthetic of postnasal space

ossiculoplasty using artificial prosthesis

atticotomy of ear. Surgery went wonderful and no issues. After care team was not so good. 3 hours i waited to be sent home, was not offered any food, tea and had to wait 20 mins for a small cup of water.

When finally being discharged i was given some ear drops and tablets. Was not explained to me how to take care of my ear, when my follow up appointment is or any other details. I do not know if i should keep cotton in my ear or not. The pain hasn't gone away after 4 days and hurts just as much at the beginning. No idea who to call for any kind of reassurance or general help.

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Response from Rachel Sugarman, Patient Experience Manager, Lewisham and Greenwich NHS Trust 6 years ago
Rachel Sugarman
Patient Experience Manager,
Lewisham and Greenwich NHS Trust

Submitted on 11/09/2017 at 07:43
Published on Care Opinion at 10:36

We are very disappointed to hear about your negative experience here at Lewisham hospital. I have spoken with the Consultant regarding the information that should have been made available. We will work with the teams to ensure this information is provided to all patients on discharge.

To discuss your case further please contact Sophia Facey, Complaints Co-ordinator, Surgery, sophiafacey@nhs.net

Thank you for taking the time to give feedback.

Laura Wilkinson
Service Manager ENT, Ophthalmology & Access
Lewisham & Greenwich NHS Trust

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