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Good attentive staff

Posted By violettm84

"Good attentive staff"

About: Crosshouse Hospital / Stroke Care University Hospital Ayr / Ophthalmology

(as a service user),

Saw my optician and she was not pleased with examination. A phone call was made as to whether I was referred to Ayr Eye Clinic or Crosshouse Stroke Clinic

I was sent to Ayr Hospital where tests, scans etc were carried out. The doctor who attended could not have been any more helpful.

Louise (doctor) referred me to Kilmarnock Stroke ward and I was admitted overnight.

The only negative was the lack of sleep for me during the night with machines bleeping and doctors calling in. This I accept really without question.

The staff in ward 3E Crosshouse were good and attentive to those patients who require it.

The stroke doctor I saw on Saturday was very thorough in his explanation of the incident which had occurred to me.

I was very lucky that I was able to continue to be independent whilst in.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 04/09/2017 at 15:59
Published on Care Opinion at 16:00

picture of Eunice Goodwin

Dear violettm84,

Thank you for taking time to tell us about your care in both Ayr and Crosshouse hospitals and I will make sure this is shared with the staff. I am sorry you have had your health problem but it is really good you managed to maintain your independence and that your visits were mainly trouble free. I hope you continue to recover well,

Best wishes,

Eunice

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