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Story from nhs.uk

"no answer"

About: Northern General Hospital / Respiratory medicine

Been ringing all week to cancel an appointment, left it ringing 21minutes at one point, just keep re dialling but no answer. It says they will refer back to gp if miss appointment just not on when you can't get an answer.

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 6 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 01/09/2017 at 15:44
Published on Care Opinion at 15:52

Dear Sir or Madam

Thank you for leaving feedback and I am sorry you have encountered this difficulty and frustration. If you would like us to assist and look into this matter please do not hesitate to contact our Patient Services Team. You can do this by calling them on 0114 271 2400 or by emailing them at pst@sth.nhs.uk, they will be more than happy to try and help with this.

With thanks and best wishes

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