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Phamarcy staff are rude and unhelpful

Story from nhs.uk

"Phamarcy staff are rude and unhelpful"

About: Kent & Canterbury Hospital

I required to have some medication for my daughter and was assured it was there. After driving from Maidstone I was told that they did not have it. The staff was rude and very unhelpful.

The lead Pharmacy staff member was rude to me and also told my daughter to be quiet(she was in pain)

A complaint will be launched to the GMC about this person who is meant to be the lead Pharmacist of east Kent...

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Responses

Response from Kent & Canterbury Hospital 6 years ago
Kent & Canterbury Hospital

Submitted on 15/09/2017 at 11:06
Published on nhs.uk at 12:30

I am very sorry to hear about the disappointing service you received.

If you would like this to be looked into can you please contact the Patient Experience team on 01227 783145 or 864314, or send us an email at ekh-tr.pals@nhs.net

We look forward to hearing from you.

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