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"not impressed 4 year wait for psychologist and..."

About: Shepway Community Mental Health Team

we moved down to the area 4 1/2 years ago and had to go to ash eaton to keep up with my bipolar mental health assessments as had these for over 8 years before well ash eaton had other ideas was told be 2 year wait for counselling also same time for psychologist so i went a few times heard nothing so called them and they discharged me without informing me so my gp wrote to them to get me seen again and its been hit and miss with them since as appointments get cancelled by them as they had no doctors also the after care is non existence, as ment to have appointment in july again cancelled no doctors also 8/9 months ago they said they will sort out a care coordinator again nothing.

not sure if this is some joke as your messing about with people's minds as your meant to make them stable not make them worse like up and down as before we used to see a doctor every 4/6 weeks had everything else i said in place inc counselling etc but if it was not for our local gp who i can rely on when i start feeling bad then i dread to think what could happen so something needs sorting out at this place before something happens with one of your patients as they like myself rely on these services i shall be making a complain as well

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Responses

Response from Shepway Community Mental Health Team 6 years ago
Shepway Community Mental Health Team
Submitted on 19/10/2017 at 10:56
Published on nhs.uk at 11:31


We are very sorry that you did not feel supported in your recent contact with our community team and did not find the staff to be caring and helpful which is averse to what we would hope.

In order to understand your experience and see how we can better support you, and others with similar needs, could we ask that you contact the Patient Experience Team who will be pleased to speak to you about this matter.

They are independent of the Shepway service so please could contact them on 01227 812020 (Mon-Fri 9am until 5pm) or email patient.experience@kmpt.nhs.uk if you prefer.

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