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"bell ward out patient"

About: University Hospital Lewisham / General surgery

Went to Bell ward as an outpatient for a hernia repair. Originally told I may have to wait up to 11 months but was offered a cancellation for 8 days later.

Very impressed with the staff at the pre assessment and the staff on the day of my op, all happy, all smiley!

Nice clean ward and up to date equipment. (brand new). A little waiting about initially but then it is not an assembly line. Went to get prepped for the op, next thing I remember was the BP monitor waking me up as it constricted on my arm in the recovery area.

Well attended and monitored by the staff and after a while moved down to the discharge ward where I was offered a sandwich (choice) and tea.

I was monitored for a couple of hours and then allowed to go home .

To sum up, a pleasant experience enhanced by all of the staff and I cannot think of any improvements that could be made.

Thank you to all the staff that were involved with my well being.

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Responses

Response from Rachel Sugarman, Patient Experience Manager, Lewisham and Greenwich NHS Trust 6 years ago
Rachel Sugarman
Patient Experience Manager,
Lewisham and Greenwich NHS Trust
Submitted on 24/08/2017 at 08:32
Published on Care Opinion at 09:04


Dear Mr Millard

Karen Gardiner, Head of Nursing was delighted to see you had an excellent experience recently and will be passing on the positive feedback to the staff within Bell ward and Theatres. We constantly strive to improve and provide responsive care.

The Service Manager Sarah Lacey is trying very hard to optimise planning of theatre lists and offer surgery dates at short notice when possible. Therefore she will be delighted this is having a positive impact upon patients like yourself.

The team wish you a speedy recovery.


Karen Gardiner
Head of Nursing
Lewisham & Greenwich NHS Trust

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