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"Fantastic care"

About: University Hospital Monklands / Urology (Ward 6)

(as the patient),

My care started in Jan 17 until my latest surgery. In that time I had 3 surgical procedures on a troublesome kidney stone the care I got in Monkland hospital was second to none from AE X-ray same day surgery, theatre and ward 6 from porters, ladies that cleaned the wards, nursing staff and surgeon.

Every member of staff I came in contact with were friendly caring, listened and most of all very professional at all times. I was in a lot of pain and my stay was made as stress free as possible I'm all fixed now and would like to take this time to thank you all for the care I was given.

Yours great fully. 

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Responses

Response from Lynn McTavish, Interim Surgical Service Manager, University Hospital Monklands, NHS Lanarkshire 6 years ago
Lynn McTavish
Interim Surgical Service Manager, University Hospital Monklands,
NHS Lanarkshire
Submitted on 16/08/2017 at 12:17
Published on Care Opinion at 13:31


picture of Lynn McTavish

Dear AnnMcc

Thank you for taking the time to let us know about the excellent care you received in the Hospital while having treatment for your kidney stone. I can appreciate the pain involved with kidney stones and am pleased that we could make your stay as stress free as possible for you.

I have passed on your comments to the areas involved in your care so that they can share this with their teams.

I hope you are recovering well from your surgery.

Kind Regards

Lynn McTavish

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