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Dirty disgusting hospital

Story from nhs.uk

"Dirty disgusting hospital"

About: Princess Alexandra Hospital / Accident and emergency

My husband came here yesterday chest pain and pain in his left arm waited 4 hours on a hard chair before he was seen the smell of urine the rubbish and dirt thrown on the floors the rudeness of the staff all I can say is it's a shambles never again

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Responses

Response from Princess Alexandra Hospital 6 years ago
Princess Alexandra Hospital

Submitted on 17/08/2017 at 09:43
Published on nhs.uk at 10:30

Dear Anonymous,

I am so sorry you had this experience, it is not one we expect to provide to any of our community and so my sincere apologies. We are going through a period of refurbishment in order to improve our service to you and we have dedicated staff on hand who will be able to resolve any queries while this work is taking place.

We would be very keen to speak to you to understand what went wrong here and put things right, so if you feel able to do so, please contact 01279 82 72 11 or email pals@pah.nhs.uk.

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