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Disgraced!!!!

Story from nhs.uk

"Disgraced!!!!"

About: Shotley Bridge Hospital Site

After taking my 5 year old for thrush had to wait over 4 hours for 111 to call back even though he was possibly dehydrated, for one nurse to give my son out of date medication! The nurse went out the back as they have done a few times in the past but gave me out of date medicine! I will be making a formal complaint!!!!!

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Responses

Response from Shotley Bridge Hospital Site 6 years ago
Shotley Bridge Hospital Site

Submitted on 15/08/2017 at 09:49
Published on nhs.uk on 17/08/2017 at 04:12

Thank you for providing feedback on your recent experience at Shotley Bridge Hospital with your son.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net and you can make a formal complaint via this email address.

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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