"Uncompassionate and poorly communicating A&E..."

I work as a medical secretary in a hospital north of England. We were visiting London this weekend and suddenly our daughter started crying with belly ache, So we rang 111 and were advised to get the child seen in the nearest A&E. Therefore we attended Accident and Emergency unit at Royal London Hospital.

After waiting for a good hour we were called inside by the assessment nurse who did not even check if we are the right person. With just a pulse check the triage nurse diagnosed my child to be suffering with urine infection (did not check the urine at all). Apart from the receptionist none bothered to ask us the reason for our visit or details of any other medical problem or even any allergy. Voluntarily I tried to explain the reason but the nurse simply rushed us through and was very obviously more keen on sending us away rather than listen to any concern. Even God would be lost for words to explain the magic how they diagnosed without knowing the reason or any other medical problem or checking up. I found this not only odd but very dangerous. Until the last minute of our stay none of the A&E nurses asked us the reason for our visit.

Instead we were diverted to out of hours, where we had to wait another couple of hours before seen by a doctor.