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"Combined Assessment and Treatment Unit (CAT)"

About: Blackpool Victoria Hospital / General medicine

(as a relative),

My Wife was admitted into the CAT unit at Blackpool Victoria Hospital recently and I have to say that the unit was so friendly and proactive.

The Advanced Practitioners Liam Duffy and Clare Websdale on duty were knowledgeable about their subject matter, supportive, empathetic, and they engaged my wife every step of the way in her care pathway, nothing was a surprise and it was broken down in a language that was easy to understand and she felt involved and in control.

My wife has been having dizziness and light headedness which has involved sudden drops with her blood pressure, she has required multiple tests, ranging from blood to scans, when the Doctor became involved (Dr Venu Kollipara) I can only say what a delight and pleasure he was, A true professional who showed a natural caring approach to his diagnostics, again talked us through the process and made us feel relieved and that nothing was to much to ask.

An outstanding service that prevented us form being admitted and spending unnecessary time in a hospital, freeing up beds for those who require them whilst, having access to experienced professionals who had the ability to get things done in a timely manner and supported you through the whole process.

Thank you

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Responses

Response from Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 13/09/2017 at 17:25
Published on Care Opinion on 14/09/2017 at 10:13



Hello,

Thank you for your wonderful feedback about the service your wife received on the CAT Unit. All our staff strive to deliver the highest standard of care ensuring that they are professional and continue to have the patients at the heart of what they do.

I am so pleased to hear that the advanced practitioners Liam and Clare along with the Consultant Dr Kollipara made you feel supported and engaged with you to ensure you understood your journey. We really appreciate you getting in touch and hope that your wife is making an excellent recovery. I will pass this feedback on to those mentioned and I am sure they will be delighted to hear it.

Kindest Regards

Leanne Macefield

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