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Care of an elderly aunt.

Posted By Ok Gary

"Care of an elderly aunt."

About: Dumfries & Galloway Community Services / STARS (Short Term Assessment Reablement Service)

(as a relative),

As a result of two accidents and two hospitalisations my 85 year old aunt needed care provided by the Stars team connected with the Dumfries and Galloway Hospital. Circumstances led to this team being required to provide care longer than originally intended.

I live 190 miles away and can only visit on a limited basis.

Throughout the care period this team have proved a model of true professionalism. The carers themselves were approachable and understanding. I was regularly informed regarding any issues and overall situation concerning my aunt. The office staff were brilliant in dealing with my phone calls and inquiries. When I did visit my aunt there was plenty of information available for me to read to follow what was happening.

One hears of scare stories concerning care of the elderly, therefore it is very reassuring to find there is so much good being done out there. Well done Stars team and sincere thanks.

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Responses

Response from Wendy Barron, Short Term Assessment and Reablement Service (STARS), Dumfries & Galloway Health & Social Care Partnership 6 years ago
Wendy Barron
Short Term Assessment and Reablement Service (STARS),
Dumfries & Galloway Health & Social Care Partnership

Submitted on 06/08/2017 at 16:52
Published on Care Opinion on 07/08/2017 at 09:45

Dear Ok Gary

Thank you for taking time to write about your positive experience regarding your Aunt's time with us. Getting communication right can be challenging particularly over so many miles as you say. Ensuring that family, such as yourself, feel appropriately included and involved during times of difficulty is a vital part of our support. I am delighted to read we got this right for you all.

I am meeting the team tomorrow and will be sure to share your post as I know they will appreciate your comments about their good practice.

best wishes

Wendy

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