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"I still don't know what is going on"

About: NHS 24 / NHS 24 (111 service) Ninewells Hospital / Maternity care Perth Royal Infirmary / Accident & Emergency

(as the patient),

I am sadden to write a story of complaint rather than one of praise as I have always previously been an advocate for the NHS,

After years of unsuccessful attempts to conceive I decided to take action and find out if I had a problem, after many appointments I was advised I had a split uterus and that conceiving would be difficult, I went away disheartened but still wanted to try skip forward to another appointment where I found it wasn't a full split yet just a minor and may not actually be stopping me. My head was a mess and I decided to accept what will be will be

Then unexpectedly in late July I found myself unwell and wondered if I could be pregnant with great joy I took a test then another and they all came back positive

The sickness got intense very quick so I made a doctors appointment, although they seemed very new and young they were very good and made me feel at ease, they did explain that many symptoms I was having could be the start of an ectopic pregnancy, in the appointment they insisted I go to the hospital if one of two things happened to 1. The pain I was experiencing went to either side rather than the middle 2. If the vomiting didn't stop as I was at risk of dehydration

One afternoon the pain moved to my left side, it wasn't unbearable so I monitored it

The pain started to increase and become more frequent so at in the middle of the night I called NHS 24 after a series of questions I was advised to go to A&E

I was then seen and many vital checks etc were completed and they advised that I should go by ambulance to ninewells (approx 20/30min drive) I said we would be happy to drive and they agreed

I was then met by a lovely nurse that took my vitals again and then a junior, now I once was an apprentice so I appreciate everyone has to learn and although they didn't seem confident and a tad unsure I took their word and trusted them

After they took two blood samples they advised there would be an hour wait for a result to determine if I needed a scan, they then came back laughing saying they forgot to even check my tummy and then led me to a bed to be assessed

2 hours passed and nothing ... feeling like a burden I then went to ask for assistance

The junior then came back at 5. 30am to tell me to go home and I would be called with the result

I feel that there has been a lot of stress in the nearly 6 hours I was left waiting between both hospitals to go home without even an answer - can't imagine the lack of sleep and stress is healthy for my baby

I was left crying in a corridor not knowing what was going on and still don't

I feel completely let down and would really appreciate a call to take this further

Thanks

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 6 years ago
Alison Moss
Feedback Manager,
NHS Tayside
Submitted on 01/08/2017 at 14:14
Published on Care Opinion at 17:55


I am so sorry to read of your experience and would like to help you. Could you please contact the Complaints and Feedback Team on 0800 027 5507 (freephone) to discuss this further?

Many thanks.

Alison

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24
Submitted on 02/08/2017 at 08:32
Published on Care Opinion at 08:59


picture of Shona Lawrence


Dear CH1988

Thanks for sharing your experience on Care Opinion. I understand that this will be such a worrying time for you. I would encourage you to take up the offer made by Alison at NHS Tayside and contact them to enable them to look further into your care.

Your story was tagged to NHS 24 by the Care Opinion Team as you mentioned a call to our service which resulted in you being referred to A&E. We do appreciate that persons calling our service are normally worried or upset about their health or that of a loved one and I do hope that you feel your call was managed satisfactorily.

I do wish you well and I am sure my colleagues within NHS Tayside will wish to explore your care further.

The NHS 24 Patient Affairs Team can be contacted on 0141 337 459 or by email at patientaffairs@nhs24.scot.nhs.uk

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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