"Absolutely appalling service"

Absolutely appalling my husband and son were in a car accident it took 45mins for an ambulance to arrive whilst my son was bleeding & further 15mins for another to arrive. The nurses were absolutely usless made them wait for hours in the waiting room whilst bleeding & in pain wouldnt even give my 14 year old son pain killers i had to have a go at the nurses so they would give my son paracetamol. Eventually didnt even bother to do relevent tests (xrays) or clean the dried blood from his injurys was sent home still bleeding from his facial injuries very disappointed with the service considering they rob us of our hard earned cash (tax) and the level of service given was very unsatisfactory