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this would have been better!

Posted By crocodilepp88

"this would have been better!"

About: Inclusion Matters Wirral

(as a service user),

My advisor was Janette, she was always very kind and caring and her manner was always sympathetic to whatever problems I had.

I know they can’t tell you what to do but they try to advise you on the best course of action. Plus it also helps to discuss your problems that cause your stress and depression with a total stranger not a friend or family member!

The only concern is you have to wait for such a long time to be seen so you end up trying to deal with problems yourself.

In one of the letters form IM it said I could have gone to another clinic whilst waiting for my appointment, this should have been sent at the first instance, this would have been better!

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Responses

Response from Michelle Paton, Clinical Team Manager / High Intensity Therapist, Inclusion Matters Wirral 6 years ago
Michelle Paton
Clinical Team Manager / High Intensity Therapist,
Inclusion Matters Wirral

Submitted on 24/07/2017 at 12:12
Published on Care Opinion at 12:38

Thanks for your feedback crocodilepp88. It sounds as though you found your therapy helpful, and that you were able to identify issues that were causing you stress and depression. Im sorry you felt that you had waited for a long time for your therapy. I can assure you that our therapists are working through the waiting lists as quickly and effectively as possible. I will also take your suggestion to management regarding the offer of another clinic in the letter from us.

Good luck with your ongoing journey.

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