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"Met with professionalism, kindness and pleasant good cheer"

About: Queen Margaret Hospital / Gynaecology

(as the patient),

I was in for a vaginal hysterectomy, posterior and anterior repairs and, naturally, felt a bit apprehensive. I was met with both professionalism, kindness and pleasant good cheer.

The attitude of the staff made me feel safe and comfortable and I cannot fault nurses, Nicolle, Scott, Hilary and Alison, all of whom worked cheerfully and efficiently to make my overnight stay a good experience.

In the part of any operation where the patient must feel most vulnerable (I did! ), I must commend especially, anaesthetist Cath, who was particularly cheerful and matter of fact and dispelled all my apprehensions of being knocked out for the count!

I thank Dr McKinley, her team and the NHS for an operation which would have been financially outwith my remit in most other countries, including the USA.

What could be improved?  The public's attitude to the NHS.

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 6 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 20/07/2017 at 12:07
Published on Care Opinion at 12:23


picture of Nola Cassidy

Dear Stuck

Thank You for taking the time to post on Care Opinion about your recent stay at the Day Surgery Unit, It is completely natural to be nervous when coming in for surgery and I am glad the staff were professional, kind and pleasant and their attitude made you feel safe. I will pass on your post to all the staff you have mentioned who will be delighted to read your positive comments.

I hope your recovery is going well

Kind Regards

Nola

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