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"Thank you all for your kindness"

About: Heartlands Hospital / Accident and emergency Heartlands Hospital / Trauma and orthopaedics

(as a relative),

I just wanted to praise the department for there outstanding care and professionalism during my mothers stay last month. My mother was admitted to a&e following a fall where she had fractured her femur. Staff Nurse Emily attended to my mother straight away, put her in a gown, checked her blood pressure, did a tracing of her heart, took bloods and put a cannula in and gave my mom strong pain relief before sending her to X-ray. My mother was in so much pain and Emily knew straight away she had broken her hip and sorted her out within a few minutes. My mom was then seen by a doctor with Emily who's name I am unsure of and was referred straight to the orthopaedic drs. My mom went up to the ward a few hours later and had surgery the same day. She is now recovering at home. Thank you so much for your kindness. All of the nurses were extremely well and professional under immense pressure. Complete admiration and Emily you are such an inspiring nurse. Thank you once again.

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital
Submitted on 13/12/2017 at 12:29
Published on nhs.uk at 13:32


Dear Rose35,

Please accept my apologies for the delay in responding to your posting.

Thank you for your lovely comments regarding the care your mother received in the A&E Department and then by the Trauma & Orthopaedic team.

I am pleased to read that your mother was well looked after by both teams and that she was treated quickly for her fracture.

I agree, although our nursing staff work under pressure, it is lovely to know that there dedication to the service is appreciated and that they were professional.

I will forward your posting to the senior management team and ask that it is shared with the staff, who I am sure will be thrilled to read your comments.

I hope my actions are acceptable and once again thank you for taking the time to provide your comments, as all feedback is very important to us.

Best wishes

Miss J. Langham

Patient Services Officer

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