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Care Opinion

First class service

Story from nhs.uk

"First class service"

About: Manchester Royal Eye Hospital / Ophthalmology

I was sent as an emergency from Wigan after initially being refused emergency treatment for a massively raised intra-occular pressure.Taken straight in to A&E and after examination, treatment commenced.

This resulted in my being admitted overnight.

The Doctors and Nurses I came in contact with, could not have been more pleasant or polite.

At every turn I was treated with respect and friendliness.

Nothing was too much trouble and all my questions where answered openly.

Having been in and out of hospital with a cardiac condition over the last 15 years, I can truthfully say, the care I received at the Manchester Royal Eye Hospital was second to none.

PS.

I am an ex nurse. Long retired

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 18/07/2017 at 14:13
Published on Care Opinion on 19/07/2017 at 09:07

Thank you for taking the time to post your kind comment on the NHS Choices website. We were pleased to read that you had a positive experience at the Manchester Royal Eye Hospital. We were especially pleased that you found our staff to be pleasant and polite and that you were treated with respect during your care and treatment. It is good to know that you were kept well informed and that you were happy with the good standard of care your received. We will ensure that your feedback is passed on to the Matron of the Ophthalmology Department so that it can be shared with the wider team.

Response from Manchester Royal Eye Hospital 6 years ago
Manchester Royal Eye Hospital

Submitted on 18/07/2017 at 14:14
Published on nhs.uk on 21/03/2019 at 18:10

Thank you for taking the time to post your kind comment on the NHS Choices website. We were pleased to read that you had a positive experience at the Manchester Royal Eye Hospital. We were especially pleased that you found our staff to be pleasant and polite and that you were treated with respect during your care and treatment. It is good to know that you were kept well informed and that you were happy with the good standard of care your received. We will ensure that your feedback is passed on to the Matron of the Ophthalmology Department so that it can be shared with the wider team.

The Patient Experience Team.

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