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"Cancelled Operation"

About: Addenbrooke's Hospital / General surgery

(as a service user),

Addenbrookes Hospital Cambridge

In February 2017 I was told that I needed to have the pins removed from an operation the previous year on a severely fractured ankle. Since Feb the operation has been booked 3 times and cancelled 3 times. A reason is never given it is always "Circumstances beyond our control" which really isn't good enough. As I am unable to walk very far, my partner has to keep booking time off work and then cancelling it. As the hospital have said I may need an overnight stay they are having to book two days off at a time. I had severe complications with the anesthetic when I had the original op. and ended up in ICU. It is now nearly six months since I was told the pins need to come out and at the time of writing this I have no date for my operation. They always cancel a week before operation is due.

The last time they sent me a letter telling me it was booked for July and within two days I had received a letter cancelling that date! Surely the NHS have some sort of rules about this and timescales? I have now had to have another pre op assessment (partner taking more time off work to take me and the original one only lasts twelve weeks)

I feel badly let down by Addenbrookes hospital and their total lack of disregard for my situation.

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Responses

Response from Head of Patient Experience, Cambridge University Hospitals NHS Foundation Trust 6 years ago
Cambridge University Hospitals NHS Foundation Trust
Submitted on 13/07/2017 at 17:18
Published on Care Opinion at 17:27


Thank you for taking the time to let us know about your cancelled surgery dates. I am sorry that this has happened, and appreciate how upsetting this is. The hospital never takes the decision to cancel patients' operations lightly, as we fully understand the prepartaion - both emotional and practical - that patients undertake before their procedures together with the distress caused by cancellations.


We would like to be able to look into your individual circumstances and respond to you personally, and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) and complaints team so that we can take this forward. You can email pals@addenbrookes.nhs.uk or telephone 01223 216756.

Once again, I am sorry to hear about your negative experience.

Head of Patient Experience

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