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Emergency Abcess Drainage

Story from nhs.uk

"Emergency Abcess Drainage"

About: Manchester Royal Infirmary

Excellent service. After being referred by my GP to my local hospital they reffered me to MRI. Arived at MRI at 7:30am. Assessed and triaged by 9am. A little wait while bloods and stuff analysed and then seen by Max Fac team. Discussed options and what was going to happen with surgeon and anesthesiologist. In surgey and succesful. Transferred to Head and Neck ward where staff took excellent care of me and worked with me to help solve bigger picture issues at home as well as own personal medical problems.

Overall minimum discomfort achieved.

I would recomend a change of coffee from the Mellow Birds austerity blend though. :)

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 13/07/2017 at 13:39
Published on Care Opinion at 17:04

Thank you for taking the time to post your feedback on the NHS Choices website. We were pleased to read that you had a positive experience at the Manchester Royal Infirmary. We were especially pleased that your surgery was sucessful and that you felt that you received excellent care and treatment. We aim to provide a high standard of care to all of our patient and we were pleased that our staff were able to support you during this time and with a view to you getting home. It is always good to receive feedback which highlights the hard work and consideration of our staff. We hope you continue to recover well and we will pass your feedback on to the Lead Nurse of the Maxillo Facial and Oral Surgery Department so that it can be shared with the wider team.

Response from Manchester Royal Infirmary 6 years ago
Manchester Royal Infirmary

Submitted on 13/07/2017 at 13:39
Published on nhs.uk on 21/03/2019 at 18:07

Thank you for taking the time to post your feedback on the NHS Choices website. We were pleased to read that you had a positive experience at the Manchester Royal Infirmary. We were especially pleased that your surgery was sucessful and that you felt that you received excellent care and treatment. We aim to provide a high standard of care to all of our patient and we were pleased that our staff were able to support you during this time and with a view to you getting home. It is always good to receive feedback which highlights the hard work and consideration of our staff. We hope you continue to recover well and we will pass your feedback on to the Lead Nurse of the Maxillo Facial and Oral Surgery Department so that it can be shared with the wider team.

The Patient Experience Team.

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