I called to cancel an appointment in the gynecology department. I was put through to a person at the gynecology department who I believe could be doing with some customer service training skills.
They were curt and very much in a hurry to get me off the phone. The receptionists at hospitals need to be aware that they are the 1st point of contact for the patients who are their customer, most patients are anxious and worried when attending/contacting hospitals as they would prefer not to be a patient and when you come into contact with a frosty call handler or receptionist it adds to the anxiety you already have and divides relationship between doctor and patient.
The doctors and nurses are always a great support and always helpful but unfortunately that initial contact with the service teams on reception duties within the departments let you down.
"Poor customer Service"
About: University Hospital Monklands / Gynaecology University Hospital Monklands Gynaecology ML6 0JS
Posted by People carer (as ),
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