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"ignorant staff from start to finish"

About: Royal Orthopaedic Hospital / Trauma and orthopaedics

from getting there to us leaving was a terrible experience. the staff on reception and the DR we seen was so ignorant, the DR suggested what they wanted to do and when we questioned it be fro signing for it they said, look if you don't want it, that's fine by me and they tuck the paper from us, the doctor said they requested our files from our our other hospital and when i called them to see if they had they said no even though the DR at ROH said the doctor did. would never recommend anyone to go to this hospital absolutely disgusting

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Responses

Response from Royal Orthopaedic Hospital 6 years ago
Royal Orthopaedic Hospital
Submitted on 29/09/2017 at 09:15
Published on nhs.uk at 10:30


I am sorry that you were left with such a poor impression of the hospital and for the delay in responding to your comments. If you would like to discuss this further please feel free to contact me on 0121 685 4128 or lisa.kealey@nhs.net

Kind Regards

Lisa Kealey

Public and Patient Services Manager

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