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"Orthopaedics"

About: Hertford County Hospital / Trauma and orthopaedics

I visited the hospital last Monday. I think I knew what the doctors decision was before I even met them but I didn't expect the reaction that I received. I need a knee replacement, they told me very clearly that I would probably break the operating table because I am too heavy(. I have had three operations in the last year). As far as I know haven't broken anything yet. They said it was a very difficult operation without having to go through three inches of fat to get there.

Did they really have to say these things, and in such a cruel and offensive manor. I came out feeling worthless, I knew it would be difficult to get this operation, but please whats happened to the bedside manner and patient respect. I would love to name the Doctor concerned but cannot.

Yes I am heavy and knew it would be difficult to get the OK to have it done, but a little pleasantness and a kinder word would have gone a long way.

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Responses

Response from Hertford County Hospital 6 years ago
Hertford County Hospital
Submitted on 06/07/2017 at 18:16
Published on nhs.uk at 18:31


We are very sorry that this was your experience; whatever about the clinical rights and wrongs of any individual patient's circumstances, we always expect our patients to be treated with dignity and respect at every turn.

We want to get this followed up for you and if you're happy for us to do that, please do email us at generakenquiries.enh-tr@nhs.net so that we can help get your concerns investigated.

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