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Very poor experience at horton hospital

Story from nhs.uk

"Very poor experience at horton hospital"

About: Horton General Hospital / Accident and emergency

I had to go into the horton with my son recently who was very unwell and we were taken in by ambulance. The first nurse that spoke to us was unbelievably rude and cold especially as my son is only 6 and was upset. In general I was made to feel that we shouldn't be there particularly by this nurse and no effort was made to provide any reassurance at any point. It was an awful experience that I found very upsetting.

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Responses

Response from Horton General Hospital 6 years ago
Horton General Hospital

Submitted on 10/07/2017 at 16:00
Published on nhs.uk at 18:32

Thank you for your comments regarding your experience at the Horton General Hospital. I am very sorry that your experience was not to the standard you expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk, and one of the team will be happy to discuss the complaint process with you.

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