"Helpful telephone call with reception (name ..."

I have been Waithing for an appointment at the hospital since Februray 2017 when my dentist supposedly referred me. However, I found out that the dentist had failed to send the referral details, which came to light when I contacted Charles Cliffird to ask about my appointment ( as directed by my dentist). My dentist has now made two further referrals which have been pushed back by the hospital, the first instance as he had used the incorrect proforma the second time as the hospital required an X-ray and the third time because the dentist had used the incorrect profrma again, but blamed Charles Clifford as 'they had changed the paperwork'

I left the dentist this morning feeling quite distressed as I am no further on than I was when I was first supposedly referred in February. My problem with the tooth has not improved and I seem to be at the mercy of incompetence and red tape beyond my control.

This afternoon I spoke to the most sensible and helpful person so far in this sorry scenario. This member of staff works at the end of a telephone at. Charles Clifford. Thank you to this kind member of staff who managed to piece together the mystery of my non appointments I heard more sense from them than from my dental practice over the past 5 months.

I am forever hopeful they will learn to use the correct forms and send the appropriate information on my behalf in order for me to receive a much needed appointment soon.