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Day Surgery Unit

Story from nhs.uk

"Day Surgery Unit"

About: Darlington Memorial Hospital / General surgery

Waited four months for surgery at Day Surgery Unit arrived on time waited seven hours to be told operation cancelled returned two days later waited eight hours again operation cancelled staff seemed put out at arranging transport have yet another appointment three days time I am not optimistic.

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Responses

Response from Darlington Memorial Hospital 6 years ago
Darlington Memorial Hospital

Submitted on 20/07/2017 at 14:13
Published on nhs.uk at 15:31

Thank you for providing feedback on your recent experience at Darlington Memorial Hospital and your wait for a new operation date.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Service Manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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