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Terrible wait but brilliant service from the ambulance crew

Posted By Jannyb

"Terrible wait but brilliant service from the ambulance crew"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I very publicly fainted while I was performing in the local bandstand with our community rock choir. A colleague, knowing that I suffered from AF and concerned that I'd had a heart attack or stroke, called 999, even though by that time I was coming round. The single ambulance in the town was not available, so a crew from Kingsbridge came instead, 13 miles away. It took 1 hour 55 minutes to arrive, but the service from the crew was excellent, with tests run and a possible explanation for the episode. Just as well it hadn't been a heart attack or stroke, as it's quite possible I wouldn't have survived the wait.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 26/06/2017 at 16:58
Published on Care Opinion at 17:00

Dear Jannyb,

Thank you for taking the time to share your feedback.

I am sorry that there was a delay in an ambulance attending you, but I am pleased that the care received from the crews was of such an excellent nature.

The detail you have provided here has been anonymised, so I am unable to locate the details of the 999 call and susequent ambulance attendance, so I cannot directly comment on the event.

However, we would welcome the opportunity to look into the events surrounding the ambulance attending; if you would like us to do this may I ask you to contact our Patient Experience Team on either patientexperience@swast.nhs.uk or 01392 261 585 and a member of the team will be able to provide information on the next steps.

Thank you, again, for taking the time to share your story with us.

Sharifa

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