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"Surgery was fine, after care shocking"

About: Royal Surrey County Hospital / General surgery

I was told in March that I would need my spleen removed and that I would have to attend the Royal Surrey County Hospital to have the op. The fist date I was given was the 22nd March. This was cancelled by the hospital. I was then given the 5th April. That was cancelled by the hospital and i was given the 19th April. I attended on the 19th but again this was cancelled while i was dressed in hospital clothes and ready for the op.

I was given the 27th April and had the op on that day.

I spent 6 days in hospital and cannot fault the care i received.

I was discharged on the 2nd May and waited for a follow up appointment. I was alternatively told the 12th June, the 19th June, then the 14th June because the surgeon who did my op wanted to see me in person

I attended on the 14th only to be told that the surgeon wasn't working that day but that i would be seem by one of their team. After an hour of waiting i left as i had a 40 minute journey home before starting a late shift at my job. I rang today, 19th June, to ask if i would get another appointment. My case notes apparently say I was seen on the 14th which is absolutely not true, i dont understand why this lie was put on my notes. now have a date of the 5th July.

Apart from the operation itself, i have found dealing with the RHCS to be frustrating in the extreme, with repeated cancellations and an apparent lack.of care. Hopefully i will be seen on the 5th July.

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Responses

Response from Royal Surrey County Hospital 6 years ago
Royal Surrey County Hospital
Submitted on 26/06/2017 at 11:28
Published on nhs.uk at 12:32


Thank you for taking the time to share feedback on your experience at Royal Surrey County Hospital.

I am pleased to read that your surgery went well and that you were discharged from the hospital six days later.

However, I am disappointed to read of the other difficulties you have experienced that have understandably left you incredibly frustrated.

Here at Royal Surrey we always strive to provide an excellent experience and I am disappointed that we appear not to have delivered that on this occasion.

In order for the Trust to investigate further, please could you email rsc-tr.communications@nhs.net.

In the meantime, please be assured that your comments have been shared with the relevant teams.

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