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Pediatric assessment unit - Insensitive,...

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"Pediatric assessment unit - Insensitive,..."

About: New Cross Hospital

We had to wait in the Pediatric assessment unit for over 5 hours to be seen. Can this be called good service? Having worked in healthcare for around 15 years I can surely say the way in which work was being done there was highly inefficient. Staff, especially the nurses, were highly insensitive.

Disappointing state of affairs.

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Responses

Response from New Cross Hospital 6 years ago
New Cross Hospital

Submitted on 23/06/2017 at 13:14
Published on nhs.uk at 13:33

Thank you for taking the time to post your comments relating to your recent experience in the Paediatric Assessment Unit.

I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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