This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Blackburn A&E- unprofessional and care less

Story from nhs.uk

"Blackburn A&E- unprofessional and care less"

About: Royal Blackburn Hospital / Accident and emergency

Visited Blackburn A&E to get an injection administrated as an emergency, waited three hours as no one was willing to administer the injection as it wasn't prescribed by them!!!

I requested the staff to access my summary care records to see that GP had prescribed it to me!

Arrogant answer that they are unable to access it! And yes heh have more important things to do! Of course mobile phone on the desk! Social media awaits!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 15/06/2017 at 14:00
Published on nhs.uk at 17:32

Thank you for your comments regarding your visit to the Emergency Department and thank you for taking the time to do so.

I am extremely sorry to hear of your recent experience and will ensure that your comments are fed back to the senior staff for the Emergency Department.

If you would like us to look into the matter in further detail please can you contact the Patient Experience Team either by email at patientexperience@elht.nhs.uk or you can contact me (Sarah Ridehalgh) on 01254 734471

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k