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"Incompetence"

About: Queen's Hospital / Trauma & orthopaedics

Following a 3rd consultation with Hand Orthpaedic Dr

A different Dr told me that My name would be added to the waiting list.

Would be 8 week wait for day surgery.

Today 13th June 2017 I phoned the admissions office and was informed my name has never added to the waiting list because the neccesry paper work has not been received

I am a tax payer and had to stop working because of loss of dexterity to both hands

I've also been waiting almost 2 years for a follow up Rheumatology appointment

This is disgusting treatment

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital
Submitted on 18/07/2017 at 14:37
Published on nhs.uk at 15:31


"Thank you for taking the time to provide feedback on the service you recently received.

Please accept my apologies this is not the level of service we expect our patients to receive. Your comments will be passed to the service lead for future monitoring.

Should you wish to discuss this further please contact the Patient Advice & Liaison Service telephone number 01708 435 454 or alternatively by email PALS@bhrhospitals.nhs.uk.

Kind regards

Claire McGregor

Divisional Nurse, Surgery"

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