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"Harvey 2 Ward"

About: Nottingham University Hospitals NHS Trust - City Campus / Urology

Several times I have tried to access the website noted on feedback cards, but have never succeeded but gave up. However today and belatedly I Googled the City Hospital website and linked through to here.

I have been in the Harvey 20 Ward many times, it seems, over the last 17 years and have just reported separately on yesterday's visit. There is good continuity of staff, which says much about its management. Indeed some are still there from my first visit in 2001 (urostomy), when I made three visits. Other visits have been for: renal dysfunction in 2015 (several visits) and yesterday for colonoscopy.

Despite being understaffed and having to deal with some quite unreasonable patients, they work together well and show great patience,friendliness and professionalism. Despite the reasons for my visits, it is always a pleasure to be there. It is very well organised and well-equipped.

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Responses

Response from Nottingham University Hospitals NHS Trust 6 years ago
Nottingham University Hospitals NHS Trust
Submitted on 12/06/2017 at 13:16
Published on Care Opinion at 15:04


Morning David. Thank you for your kind comments about our staff. It’s been a pleasure looking after you. We appreciate your feedback.

I’m sorry the details on the feedback cards were incorrect. Would you be able to contact our patient experience team so they can get more details from you so we can look into this and ensure we are giving out the right information (and correct the cards if this is necessary)? They can be contacted on 0115 924 9924 ext. 66623 or QMCPET@nuh.nhs.uk. This will ensure we get things right for future patients, learning from your experience.

Thanks again,

Fay Allen.

Ward Manger, Harvey 2.

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