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"A&E and A&E Observation Unit, Radiology"

About: Frimley Park Hospital / Accident and emergency

I came to A&E Monday 5th June at midday. GP sent me with DVT in my left leg.

Right from the start,

I can't fault the care I was given, the reception person was really freindy.

I had bloods taken within 15 minutes, and went to A&E minors.

Doctor and nurses professional and friendly, especially trying to work in very small spaces due to refurbishment work.

Doctor confirmed DVT, and said my high heart rate was a concern, and said the clot could be in my lung. Straight to xray, then CT Scan. Again great people.

I then went to A&E Observations Unit, where I then spent the night and all of Tuesday.

Where the Doctor asked for another CT Scan in case I had an underlying cause, then to ultrasound. Everything covered

The Doctors and nurses in AEOU again were very professional and freindy, explained everything to me. Doctor confirmed a clot in both lungs

I want say thanks to housekeeping and the catering staff. They all in their small way are part of the team.

On the Monday late afternoon I was waiting for a bed in AEOU, in their small waiting room.

A catering staff member saw me on my own, came in and 1st asked if I was okay, then asked if I had eaten, which I hadn't, so they went and got me a meal.

They could of easily seen me and kept walking but they didn't.

I know it’s a long review, but I don't think some people appreciate how many people are involved in your overall care when you enter a hospital.

So thank you to everyone who looked after me on 5th & 6th June, in A&E, and the A&E Observation Unit. CT, xray, ultrasound.

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Responses

Response from Frimley Park Hospital 6 years ago
Frimley Park Hospital
Submitted on 22/06/2017 at 17:19
Published on nhs.uk at 18:31


Thank you for taking the time to leave your feedback on your visit to Frimley Park.

I'm so pleased to read it was a positive experience for you.

You are right when you say that we have a big team who all are here to help and assist patients whatever the job.

I will make sure the catering team receive your feedback as well as the clinical staff and the receptionists.

Thank you for thinking of us

Kind regards

Claire Marshall

Head of Patient Experience

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