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Neurology service is not patient centred

Story from nhs.uk

"Neurology service is not patient centred"

About: Hull Royal Infirmary / Neurology

I have been given one doctor and then change into another and when they took all my interview and assessed my case. Seemed the doctor was quite experienced in my illness. They referred me to various tests and now when the results arrived I was given an appointment with a complete new doctor who I have never met. When I asked about the reason I was told that I should avail this appointment and that they don't know why my case has been given to this doctor. I m really very upset and disappointed with the way I have been treated.

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Responses

Response from Hull Royal Infirmary 6 years ago
Hull Royal Infirmary

Submitted on 14/07/2017 at 13:01
Published on nhs.uk at 14:33

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Neurology department. We will ensure your comments are shared with the team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) who will be able to take further details and advise accordingly.

The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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