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"Excellent Care - Thank You!"

About: Royal Stoke University Hospital / Neurosurgery

My wife has spent 8 weeks in critical care and then the neurosurgical ward at Royal Stoke hospital.

Throughout I have been most impressed and grateful for the quality and professional standards of care she has received.

Whoever of the nursing staff was caring for her on the day always knew what had been discussed during the ward round, had a helpful comment on how my wife had been that day, and was able to get me answers to any questions I might ask.

Although the staff were always busy I never had a problem about getting someone to deal with any issues my wife had.

The only difficulties I had were getting access to one of the medical staff - but I learned how to do that, simply by keeping asking - and the weeks of delay before a rehab bed could be found for my wife, but that was not something within ward staff control.

She has now moved on to the Haywood intensive therapy unit.

I can only hope for the same level of professional care she has had thus far.

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Responses

Response from Royal Stoke University Hospital 6 years ago
Royal Stoke University Hospital
Submitted on 07/06/2017 at 14:43
Published on nhs.uk at 14:32


Thank you for taking the time to provide us with this lovely feedback which I have shared with the teams. I am delighted to hear that the nursing staff did such an excellent job of keeping you informed throughout what must have been a very stressful time for both yourself and your wife. Please give your wife our best wishes for her on going recovery.

Kind Regards

Angela Grocott

Head of Patient Experience

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