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What has happened to the 12 week maximum wait?

Posted By Honda

"What has happened to the 12 week maximum wait?"

About: Victoria Infirmary / Ear, Nose & Throat

(as a service user),

In early January, I attended Glasgow New Victoria Hearing Aid Clinic because my new hearing aid was uncomfortable.

I was informed that my appointment was for 10 minutes and that I would be sent a letter giving me a time and date for a longer consultation.

My consultation was for early May. The problem with the hearing aid was solved.

What has happened to the 12 week maximum wait?

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 05/06/2017 at 14:43
Published on Care Opinion at 15:45

picture of Nicole McInally

Dear Honda

Thank you for your post on Care Opinion.

Unfortunately, due to demands on the service, our waiting times are longer than usual. Please be assured that staff continue to work to arrange additional activity to accommodate patients who have been delayed.

I have shared your post with the General Manager for Audiology.

I am glad to read that the issue with your hearing aid has been resolved.

Best wishes

Nicole

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