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"Women's outpatients app"

About: Queen's Hospital / Gynaecology

I had an appointment to see the team at wormens outpatients due to my ongoing endometriosis. This was 15 weeks ago met a lovely doctor. I have got ongoing serious health problems and been suffering since 2014 with this issue . I had a lap operation in 2014 were they found the endo and this is why I've rreturned to them as the pain etc and every day life for the past 3 years has been horrendous. I was sent for ultrasound and MRI. Person doing ultrasound said this is pointless as you can't see endo on scan. I'm still yet to get a follow up app or my results . Rang around 3 different people nobody had a clue what's going on or anything about the scans I've had it's an absolute joke. I was told that the endo may have attached to my bowel in my last clinic app so basically they have done nothing about this situation for 15 weeks! While I've just been dosing up on co drydamol and not being able to leave my house or have any sort of life . Think it's terrible that you just leave your patients without any sort of clue what's going on. I don't mind waiting as I know you have a lot of other patients but not being informed or to know what's going to happen is awful and neglectful.

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital
Submitted on 18/07/2017 at 13:52
Published on nhs.uk at 14:31


"Thank you for taking the time to provide feedback on the service you received.

Please accept my apologies this is not the level of service we expect our patients to receive. Your comments will be passed to the service lead for future monitoring.

Should you wish to discuss this further please contact the Patient Advice & Liaison Service on telephone number 01708 435 454 or alternatively by email PALS@bhrhospitals.nhs.uk.

Kind regards

Wendy Matthews

Deputy Chief Nurse, Director of Midwifery

"

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