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"My experience"

About: Queen's Hospital / Gynaecology

I have taken this opportunity to express my opinion as I didn't expect it from a doctor, and the team. This is why the NHS gets a bad review and put pressure on the NHS. As always I am able to get a emergency appointment from my GP. Having seen to me, for a vaginal prolapse and was in a great deal of pain. My GP called Queens in Romford and spoke to a register who was happy to see me. When I got to Queen the information desk staff in the last eight years have never had a smile on their faces, trying to direct me to A and E, when have explained numerous only then I got guided to the Gynae department. As for the Gynae department, I was booked in and after 4 hours told by Queens GP they can't do anything? and they examined me! I was persist my GP had booked me and the register is aware of me coming and is happy to see me.

I went to my GP and as usual were more then happy to give me a perception to get hold of the pessary fitting which Queens have available on the day, however I ran round found a chemist that can get hold of two sizes ran back to GP and they done the job !!

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital
Submitted on 18/07/2017 at 13:50
Published on nhs.uk at 14:31


"Thank you for taking the time to provide feedback on the service you received.

I am sorry that you were delayed in being seen, as an emergency service we have to prioritise patients in order of greatest clinical need. I am pleased to hear that your GP was able to resolve your problem.

Should you wish to discuss this further please contact the Patient Advice & Liaison Service on telephone number 01708 435 454 or alternatively by email PALS@bhrhospitals.nhs.uk.

Kind regards

Wendy Matthews

Deputy Chief Nurse, Director of Midwifery

"

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