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"Full knee replacement operation"

About: Hospital Of St Cross / Trauma and orthopaedics

During my time at Cedar Ward everyone was so professional. All staff were caring, helpful and happy in their work. All aspects of my stay was explained perfectly be it medical of what was going to happen and why. I felt safe and secure that I was being treated with dignity and care by a very experienced team who made me feel secure that the treatment I received was the best. Cedar Ward runs in a way that other Hospitals should emulate. I'm sure it is largely down the the Staff themselves and I would like to express my praise for the Ward nurses and their Staff who were faultless in delivering the care they did. I would like to single out a particular member of staff for their professionalism and the time they took to make sure everything was fully explained and how they dealt with some slightly 'difficult', not me, patients. When I was discharged nothing was left unexplained and they made sue sure I was safely in a car on my way home.

I would like to express heart-felt thanks to all associated with Cedar Ward a shing example of Gteamwork in the NHS at it best

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Responses

Response from Hospital Of St Cross 6 years ago
Hospital Of St Cross
Submitted on 26/05/2017 at 16:07
Published on nhs.uk at 15:31


Dear Nick,

Thank you very much for providing feedback on your recent experience of care of Cedar Ward at the Hospital of St Cross for a knee replacement.

I hope you've been continuing to recover well after your operation.

I was delighted to read that you were treated with care and dignity at our hospital, and that you found our staff to be professional and that they had explained everything you needed to know about your operation and rehabilitation. I have passed on your comments to the manager and matrons at the hospital so that they can thank the teams who cared for you.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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