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"Excellent Care - Operation to Discharge"

About: Queen's Hospital / Trauma & orthopaedics

I badly broke my collarbone in July 2016 and whilst the A&E nurse initially thought I could get away with no operation, they asked for an Orthopedic doctor for a second opinion. I then met a lovely orthopedic doctor who agreed with the nurse and they too wanted a second opinion from the consultant. After following this up with their colleagues they decided that an operation was necessary and a week later I had surgery. Since then I have recovered well and am now fully healed.

From Day 1 the care has been fantastic; a level of care I cannot fault. From A&E, to the day of the operation to the out patients team each an every member of staff has been fantastic. The collarbone has healed really well with no negative after effects.

I am so thankful to the initial A&E nurse and the doctor who kept asking for second opinions, as it means I have a lovely straight collarbone once again! A special thank you to the surgeon and the trainee surgeon who operated on me and fixed my collarbone.

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital
Submitted on 18/07/2017 at 14:34
Published on nhs.uk at 15:31


"Thank you for taking the time to provide us with your feedback, I am very pleased to hear that the care provided to you by the team was of the level expected from our staff. I will ensure your feedback gets passed into them so that they are aware of your kind words. Once again thank you for taking the time to make us aware of your experience.

Kind regards

Claire McGregor

Divisional Nurse, Surgery"

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