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"Impressed at how Dementia friendly the staff were"

About: University Hospital Monklands / General Medicine (Wards 2,10,12 and 17)

(as a relative),

Mum was admitted to this the Acute Medical Receiving Unit -ward 19 requiring investigation which resulted in a diagnosis of diabetes.

She has Alzheimer's Dementia and was confused and disorientated in this new environment. We were extremely concerned about her due to this sudden illness.

We need not have worried as we couldn't have been treated any better. Allowing us to spend time with mum helped calm her and reduce our concern.

The staff on the ward were absolutely fabulous from the very start of her stay to the very last minute she was on the ward.

Every single staff member must be complimented on their professionalism, high standard of care, communication skills and kindness. A well run, organised and efficient team who showed a high level of commitment to the care of their patients.

We were so impressed how Dementia friendly the staff and indeed the whole hospital were which made us feel confident and at ease about mum's care.

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Responses

Response from Morag McGhee, Deputy Chief Nurse, University Hospital Monklands, NHS Lanarkshire 6 years ago
Morag McGhee
Deputy Chief Nurse, University Hospital Monklands,
NHS Lanarkshire
Submitted on 26/05/2017 at 11:06
Published on Care Opinion at 11:21


picture of Morag McGhee

Dear FeeC

I would like to thank you for taking the time to post your comment on Care Opinion. As the Senior Nurse for Acute medical receiving area I will ensure your comments are shared with the team.

I know from experience that caring for patients with Dementia can be extremely difficult as they can often become extremely anxious and frightened. Therefore, I was really pleased to hear about the safe, effective and person-centred way in which the staff within Acute Medical Receiving unit cared for your mother and supported you during this difficult time.

Kind regards

Morag

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